We hope you will be pleased with your purchase. Item returns, such as pillows, should be made within 14 days and in original, undamaged packaging. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the items. Custom orders, including fabric by the yard, are non-returnable and non-refundable, unless items arrive damaged. In either case, return shipping is at the customer’s expense.